BizConf standardized service commitment

Standard service commitment

01

Provide top quality SaaS cloud conference platform and service experience and build state-of-the-art Unified Communication infrastructure.

The conferencing system would be connected to the platform via PSTN (the high-performance national infrastructure) and the audio signals would transmitted through PSTN (the dedicated telephone network), completely avoiding the interruptions and delays caused by uncertainties and ensuring connection quality.

02

Global leading SLA standard to provide instant response to client demands

BizConf is equipped with the well-developed SLA standards and capable of providing instant response to and fulfilling client demands, e.g. create emergency account and conferences within 4 hours, hotline calls or online calls picked up within 30 seconds, conference bridge completion rate higher than 98%.

03

Online service support

Standardized service procedures, global coverage and always online, timely handling problems and challenges submitted by clients. Professional team with international experience would be responsible for large-scale conference service.

  • Create emergency account and conferences within 4 hours;
  • Hotline calls or online calls picked up within 30 seconds;
  • Hotline calls or online calls picked up within 30 seconds;
  • Global uniform customer service, 7*24*365 multilingual online support.

04

All-dimensional training management

Provide diversified training management service, including butler-style full service for important conferences, in-house training on conference procedures for new clients, management over bills and conference accounts, usage report and relevant data analysis, etc..

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